Dispatch & Delivery Terms:

Delivery costs: UK Standard Delivery: £4.95 *unless otherwise specified.

Dispatch: 

We endeavour to dispatch your item within 72 hours of order & payment received - For any urgent delivery requirements do email us at info@artandlight.co.uk and we’ll do our best.

For bulky, heavy or just simply large items please allow up to 5 x days before dispatch so we can package and organise delivery options accordingly.

Delivery:

On all standard deliveries, please allow 5-7 days to receive your order once it has been dispatched. 

Larger items can take up to 10 days or more depending any specialised packaging, deliver destination and fragility of item - We will always email you direct with delivery time scales.

Art & Light Selling Code:

*Please note: Nearly all our items are vintage and antique with many being over 100 years old. All items are likely to have some small signs of wear, patination and /or signs of ageing. We will always mention and point out any specifics within their own product description page with full images.

Returns & Refunds:

We always hope you are extremely happy with your purchase, however, if you do wish to return any item our Returns Policy is below:

  • Please contact us within 48 hours of delivery about any issues, returns and refunds - Please email info@artandlight.co.uk

  • If a return is agreed you will receive an email confirmation and a returns number which must be used within the address on the item when returning to us.

  • All items must be posted back to us within 10 days of delivery.

Conditions Of Return:

- Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in its value.

- We cannot accept returns on items that have been bespoke fitted or shaded by the request of the customer.

-All items must be returned in the exact same condition with its original packaging. 

-Art & Light does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (e.g. shed, garage, with a neighbour) we cannot accept responsibility, if you fail to receive your parcel.

Refunds:

We will contact you once we have received and checked your returns. We will inform you if the returns are satisfactory for a refund or an issue has occurred. Once approved, you will be refunded on your original payment method within 10 business days.

Shipping:

Customs & Import Taxes:

i. Buyers are responsible for any customs & import taxes that may apply. We are not responsible for delays due to customs.

Ii. Contact us via email if you wish to return at: info@artandlight.co.uk 

Iii. Returns must be sent to the following address: 

{Art & Light Yellow Arch Studios 30-36 Burton Rd Sheffield S3 8BX}

Vi. When a return is accepted it is your responsibility to return the item and pay all costs, unless we have agreed to cover costs in writing. Please contact us before sending anything back: We have specific instructions and details on how to get items back to us.

For any return questions contact us at: info@artandlight.co.uk

The following items cannot be returned :

  • Items that have been damaged, broken, made defective, altered in anyway after delivery.

  • Be-spoked fitted or shaded by the request of the customer.

EU Right of Withdrawal

Customers in the European Union, you have the right to withdraw from your purchase within 14 days of the date you (or a nominated third party) receive your goods, without giving any reason.

To exercise your right of withdrawal, please notify us within the 14 day period by contacting us.

  • Email : info@artandlight.co.uk

  • Postal address : Art & Light - Yellow Arch Studios 30 - 36 Burton Rd Sheffield S3 8BX

You must immediately return the item no later than 14 days after notifying us of your decision to withdraw. You will be responsible for the cost of returning the goods unless we have agreed to cover the costs.

We will issue a full refund within 10 days of receiving the returned item. Refunds will be made using the same payment method as used when making the original purchase.

Exemptions:

The following items can not be returned:

  • Items that have been damaged, broken, made defective, altered in anyway after delivery.

  • Be-spoked fitted or shaded by the request of the customer.